Creative Problem Solving for UX People
Encountering problems is a normal part of any job, and as a problem solver, it can be frustrating when you face a challenge that you can't seem to solve. That's where creative problem solving comes in!
Creative problem solving is all about finding innovative solutions to the challenges we face at work. By following a specific problem-solving method, you can avoid getting stuck and achieve great results.
So, let's break down the process of creative problem solving in five easy steps:
Step 1: Identify the Problem The first step to solving a problem is to identify it correctly. Take the time to ask yourself what the real problem is and get to work solving it.
Step 2: Clarify the Problem Once you've identified the problem, it's time to demystify it. Visualize your solution on paper and get your ideas down so you can see what works and what doesn't.
Step 3: Use Analytics Gather data from different sources, such as users and competitors, and create patterns to better understand the problem.
Step 4: Get Feedback Once you've come up with an innovative solution to the problem, it's time to get feedback. Share your ideas with colleagues or customers to get constructive feedback that will make you better at problem solving.
Step 5: Solve the Problem Redesign your original solution based on the feedback you received and create a high-fidelity plan. Pay attention to the details and make sure your solution solves the problem at hand.
In addition to these steps, here are some useful tips and tricks for problem solving:
- Be Methodical
Take your time in the early stages of a project to focus on finding the real problem. Once you've identified it, you can move on to finding the best solution.
- UX Problem Solving is All about the Ecosystem
Focus less on the design and more on the ecosystem you want to create. This will help you gather all the data you need, from user opinions to analytics.
- Low-Fidelity vs. High-Fidelity Wireframes
Starting with sketches and low-fidelity wireframes is a great way to explore different approaches and get feedback.
- Explore Different Tools/Approaches
Consider different alternatives and identify more than one critical interaction. Feedback from colleagues and customers can be crucial for UX problem-solving.
By following these steps and tips, you'll be well on your way to becoming a successful problem solver who can tackle any challenge that comes your way!